Members of the Mazhilis are preparing amendments to the Law "On Consumer Rights Protection", which will give legal force to correspondence between buyers and sellers — including messages in messengers, advertising materials and video recordings.
This was reported live on the Mazhilis Instagram page by MP Murat Abenov. According to him, a new form of contract is planned to be established, expanding the evidence base in disputes over violations of consumer rights.
Verbal promises by the seller, correspondence, advertising and video will gain legal force and will be considered integral elements of contractual relations.
As the MP stated, if in correspondence the seller promised a three-year warranty, sent bank details or confirmed the terms of the deal, this data will have the same force as a written contract.
Abenov noted that many sellers take advantage of consumers' legal ignorance, but the proposed amendments are intended to eliminate the imbalance and ensure greater protection for consumers.
It is reported that the changes provide for the possibility of recovering fines from the seller for breach of contractual obligations.
According to the MP, if the product costs one million tenge, the seller must refund the full amount and additionally pay a fine — for example, 100 thousand tenge. The goal is to make violating consumer rights economically unprofitable for businesses.
Consumers are advised to first contact the seller directly. If the seller does not respond or resolve the issue within 10 days, they can go to court. Abenov stated that courts will be obliged to accept such applications and protect the interests of deceived consumers.
It remains unclear what specific criteria will be proposed for verifying the authenticity of correspondence and video recordings. This aspect requires clearer regulation, since without transparent procedures for confirming authenticity, there is a risk of abuse both by sellers and by consumers.