Passengers of the airline SCAT faced a multi-hour delay of the Almaty — Astana flight. The plane was due to depart at 10:40, however the passengers reached the capital only after 18:00. According to one of them, despite the long wait, no hot meal was provided to the people.
HOW THE FLIGHT WAS DELAYED
As reported by journalist Mikhail Kozachkov in his Telegram channel “Kozachkov offside”, one of the passengers on the SCAT Almaty — Astana flight complained about the multi-hour departure delay and the absence of hot food.
According to the complainant, the departure was initially scheduled for 10:40, however it was moved to 13:40. Later the departure time was changed again — to 16:40.
The passenger claims that the additional delay arose after one of the travellers refused the flight. The reasons for the refusal and for the initial postponements of the flight are not specified.
PASSENGERS LEFT WITHOUT HOT FOOD
According to the author of the complaint, despite the multi-hour wait, the airline SCAT did not provide the passengers with hot food.
As a result, the travellers arrived in Astana after 18:00, although the plane was originally due to depart from Almaty in the morning.
Information on the reasons for the delay and the official position of the carrier are absent from the published report.
PREVIOUSLY, SCAT PASSENGERS COMPLAINED ABOUT STUFFINESS ON THE PLANE
This is not the first case of SCAT passengers reporting problems with flight conditions.
In June 2026, a passenger on the SCAT DV-733 Almaty — Astana flight complained about severe stuffiness in the aircraft cabin. By his estimation, the temperature exceeded 35°C.
Following a request from FBRK, the airline SCAT acknowledged that an uncomfortable temperature regime could have been observed in one of the zones of the passenger cabin.
The carrier stated that the situation did not affect flight safety. After the plane's arrival, specialists carried out an inspection and the necessary work. At the same time, the company did not disclose the cause of the elevated temperature in the cabin.
COMPLAINTS ABOUT OTHER AIRLINES
Earlier, a FlyArystan passenger, Abylai Baitenov, filed a lawsuit against the airline following an incident on 9 July 2026 on the Shymkent — Almaty flight. According to him, people were kept on the plane for around 45 minutes without working air conditioning at an air temperature of +36.2°C.
The court hearing is scheduled for 20 October. Baitenov intends to present video recordings of what happened and data from Kazhydromet.
