Economist Eldar Shamsutdinov reported a new charge of 19,238 tenge under a contract with JSC "Kazakhtelecom", which, according to him, was terminated in July. After that, he contacted the consumer rights protection committee and the ministry of artificial intelligence and digital development with a request to investigate the situation.
WHAT HAPPENED
As Eldar Shamsutdinov reported, at the end of July he received an official response about the termination of the contract and disconnection of the service. According to him, the document stated that the debt amounted to 0 tenge, and the remaining funds were transferred.
In September, Shamsutdinov reopened the "Kazakhtelecom" app and discovered a charge of 19,238.81 tenge on the already closed account. According to him, the regional branch also issued a certificate according to which he is again listed as a debtor.
WHAT HAPPENED WITH THE COMPLAINT
On 5 September, Shamsutdinov wrote to the company's internal support service and stated that the service had been disconnected back in July. As of the time of publication, the request remains with the status "In progress".
After that, the economist contacted the consumer rights protection committee and the ministry of artificial intelligence and digital development. He asks them to check the charging of fees under the terminated contract, the timeframes for reviewing the complaint, and to provide a legal assessment of the situation.
WHAT HAPPENED WITH THE PAYMENT IN THE PREVIOUS DISPUTE
Shamsutdinov also recounted the circumstances of the first dispute with the company. At that time, he paid the disputed amount in order not to waste time on further resolution of the issue.
According to him, representatives of "Kazakhtelecom" offered to return this money to his balance to pay for other company services, on condition that he publish a positive post on social media about how quickly the company resolved the problem.
The economist claims that he refused this offer. Subsequently, according to him, the money was nevertheless transferred to another of his accounts at "Kazakhtelecom".
CONTEXT
In July, Eldar Shamsutdinov reported difficulties in terminating a contract for the company's services.
According to him, the procedure was accompanied by additional charges, the impossibility of remote disconnection, and the need for a personal visit to the office to which the contract was linked.
