The purchaser applied to the Astana Inter-District Court for Civil Cases with a claim against Technodom Operator JSC over an undelivered Samsung Galaxy Z Fold6 smartphone worth 359,901 tenge. The claimant demands the delivery of the paid-for goods, recovery of a penalty in the amount of 197,945 tenge and compensation for moral damage in the amount of 300 thousand tenge.
WHAT BECAME THE CAUSE OF THE DISPUTE
The order was placed on 12 June 2026 through the Technodom online store. The purchaser bought a demonstration smartphone Samsung Galaxy Z Fold6 12/256 Dark Blue DEMO and paid for the purchase in full.
As stated in the claim, on 13 June the purchaser received notification that the goods had been handed to the courier. However, on 14 June he contacted the support service, since the smartphone had not been delivered. In the correspondence, a representative of the company reported that the goods were unavailable and that the order had been cancelled.
WHY THE PURCHASER WENT TO COURT
Later the seller's position changed. According to the claimant, the company initially reported that the goods had been dispatched, then that the smartphone was not in the warehouse, and in a written response dated 6 August 2026 it cited a fault in the demonstration unit and defects in the screen.
The purchaser believes that the seller is obliged to perform the sale and purchase agreement and hand over the paid-for goods. In support of the claims, he refers to the provisions of the Civil Code of the Republic of Kazakhstan and the Law "On the Protection of Consumer Rights".
HOW THE PENALTY IS CALCULATED
The claimant demands recovery of 197,945.55 tenge for the delay in handing over the goods. The calculation states a rate of 1% of the purchase price for each day, and the period of delay is defined from 14 June to 7 August 2026 — 55 days.
In addition, the purchaser asks for recovery of 300 thousand tenge as compensation for moral damage. In the application he links this claim to the long wait for the order, the correspondence with the support service and the need to prepare documents for the court proceedings.
WHAT THE PURCHASER DEMANDS FROM TECHNODOM
In the claim, the purchaser asks the court to oblige the company to hand over the paid-for smartphone or, if it is not in stock, to provide an equivalent item without additional payment. In addition, he demands recovery of the penalty, compensation for moral damage and reimbursement of court costs.
