At Otbasy Bank, several violations with signs of corruption were identified, related to the actions of employees. Workers received illegal remuneration for moving clients up the housing queue, and in one of the branches, the production of forged income documents was uncovered.
WHAT VIOLATIONS THE BANK IDENTIFIED
The security service of Otbasy Bank identified a number of cases of corruption among employees in 2025. The bank's annual report states that illegal remuneration was received for lobbying the interests of clients, estate agents, private bailiffs and notaries, as well as for moving people up the housing queue.
In one of the branches, an employee produced forged income documents. These were attached to loan applications to confirm the creditworthiness of clients who did not meet the bank's requirements.
In all identified cases, the bank terminated employment contracts with the employees involved, at the employer's initiative, due to loss of trust.
WHAT IS KNOWN ABOUT THE CRIMINAL CASES
Otbasy Bank submitted statements to law enforcement authorities requesting that the said employees be brought to criminal responsibility. A pre-trial investigation is being conducted into the identified facts as part of several criminal cases.
At this stage, no conclusions have been drawn regarding the guilt of those involved in the cases.
WHAT OTHER SCHEMES WERE IDENTIFIED IN 2025
In January 2025, the bank also identified repeated attempts by serving military personnel to withdraw the remaining housing payments from special accounts. It is reported that forged discharge orders from military units or formations and certificates of referral for military registration with local military administration bodies were used for this purpose.
In February 2025, the bank stopped another scheme involving estate agents, notaries and private bailiffs.
Following internal investigations, Otbasy Bank amended its internal documents governing the lending process and the handling of problem loans.
