A resident of Taldykorgan, Yulia Skrylnikova, came to City Clinic No. 2 to obtain a medical death certificate for her mother, who had suffered from cancer for many years. However, instead of documents for her mother, the woman was handed a certificate of her own death.
"I read it closely, and I felt ill. You see, two deaths at once. First my mother... and according to the documents, I had died too," Yulia said.
According to the Telegram channel "HALYQSTAN", after her outrage, the clinic hastily issued a new certificate — with the correct information. The woman was able to bury her mother, but the story did not end there.
Three days later, Yulia discovered that her individual entrepreneurship (IE) had been closed, her bank accounts blocked, and in all government databases she was listed as dead.
According to preliminary information, the medical institution's error was only corrected on paper, but the changes were not made to the electronic registers.
Now the woman cannot use government services, transfer money, go to court, or even sign a contract with a lawyer — the system does not recognise her as a living person.
According to her, the clinic staff shrug their shoulders, the Public Service Centre doesn't know how to cancel the record of death, and the tax service states: "You are dead."
This case clearly demonstrates that a formal error by an official can destroy a person on paper — erasing them from the tax, banking, and legal systems.
And if, even in such a situation, the authorities cannot explain who is to blame or how to fix it, the problem is no longer a "glitch," but the impunity of those who manage our data.