People in Kazakhstan are reporting problems with mobile internet and connectivity from Beeline. According to users, in some cases the issues have persisted for more than a week, despite money being deducted for services.
WHAT HAPPENED
According to BES.media, complaints about Beeline's service are appearing on social media. Users report that their mobile internet is not working, they are experiencing difficulties with messaging apps, and there are interruptions to connectivity.
One female user said her internet has been down for several days, even though operators say she has available gigabytes. Another female user stated that her husband has been experiencing a similar problem for around two weeks.
User Oleg Chepil reported that his internet has not been working for a week. According to him, six people use a tariff costing 23,000 tenge, yet none of them have access to the internet, and connectivity is intermittent.
HOW BEELINE EXPLAINS THE RESTRICTIONS
The company has said that the temporary unavailability of certain services is linked to a planned update of internal systems. Beeline stated that voice calls and mobile internet continued to work as normal, and that the restrictions affected only some operations.
In particular, changing tariff plans, subscribing to and cancelling additional services, topping up balances, and certain other functions may have been temporarily restricted.
In response to user complaints, the company also says that various factors can affect the quality of the internet connection, and that each individual case is being examined separately. The overall cause of all the problems described by users is not specified in the materials provided.
WHICH TARIFFS CHANGED FROM 1 AUGUST
From 1 August, Beeline changed the price of a number of tariff plans. The adjustment affected "Premium x1 Plus", "Premium x3 Plus", "Premium x5 Plus" and "Mega Premium Contract Plus".
The operator said this was not a widespread price increase and that the changes affected only a few tariffs with a limited initial validity period.
Against the backdrop of these changes, users continue to post complaints about the quality of certain Beeline services.
CONTEXT
Earlier, founder of the FBRK Kirill Pavlov also reported problems with Beeline services during a trip to the USA. According to him, he submitted a request in advance to enable roaming on his corporate tariff, but the service was not activated.
As a result, according to Pavlov, he was left without roaming during the trip. He said the request to enable the service was still being processed.
